Senior IT Engineer

Position: Senior IT Engineer
Location: Fyfield, OxfordshireOX13 5LN
Hours: Full Time
Salary: Packages around £50,000 per annum (depending on experience) Business/performance related bonus

Are you ready to take your career to the next level with a company that has been a cornerstone of IT solutions for businesses for 30 years?

We are passionate about technology, innovation, and creativity. We are seeking a dynamic Senior IT Engineer with a focus on networking to join our team and contribute to our continued success.

The company prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. As we expand, we are looking for a well-presented, customer-focused, and personable individual, like you, to join our Fyfield office.

You will play a crucial role in implementing and managing new projects and installations, providing on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards.

Are you the right person for the job?

• 4-5 years in a similar role
• Proven ability to form lasting customer relationships.
• Expertise in remote and on-site support

Technical skills should include:

• Cisco Expertise: In-depth knowledge of Cisco routers and switches
• Networking: TCP/IP connectivity and IT security expertise
• Firewall configuration, management and reporting (Fortinet)
• Windows Server Administration: 2016, 2019, and Server 2022
• High-Level Communication Skills: Both written and verbal
• Virtualisation: Windows Hyper-V
• Active Directory/Azure AD Administration
• Windows/Microsoft focus: Azure, Office 365 & Intune
• Device Support: Windows 10/11 and Apple devices, experience with Intune, Apple, and Meraki MDM
• Backup Technologies and Disaster Recovery
• Microsoft SQL Server: Experience advantageous

What we are looking for?

Network Design and Implementation -

• Architecting scalable networking solutions based on individual business requirements.
• Working with senior management to define Aegis policies and procedures.
• Creating network topologies and diagrams.
• Create recommendations for network hardware and software to improve service and profitability.
• Implementing new network technologies and upgrades.

Support, Network Maintenance and Troubleshooting -

• Monitoring network performance and identifying potential issues.
• Conduct problem analysis and investigation. Diagnosing and resolving complex network problems.
• Ensure all systems are monitored and backed up at agreed intervals.
• Performing routine network maintenance checks.
• Provide/organise on-site end-user support.
• Escalating critical network issues to Management.

Network Security -

• Implementing network security policies and best practices.
• Ensuring network systems are protected and only accessible by the engineer with the required skillset.
• Identifying and mitigating network vulnerabilities.
• Ensure security patches/firmware are tested and applied to maintain system security.

Capacity Planning and Optimisation -

• Assessing network capacity and planning for future growth.
• Optimising network performance by analysing traffic patterns and making all necessary adjustments.
• Implementing network load balancing strategies.

Team Leadership and Mentorship -

• Providing technical guidance and support to junior engineers.
• Training and developing team members on new technologies.
• Reviewing and approving network changes.
• When needed all staff may be required to assist another team to ensure the customers systems are maintained and kept operational.

Documentation and Reporting -

• Maintaining detailed network documentation for all systems including procedures, configurations, and diagrams to a high standard.
• Generating network performance and security reports for management.

Network management tasks -

• Operational management of networking systems.
• Management of field engineers to ensure fixes and installations are performed within the contract or project timescales.
• Advise senior management of any required changes to engineers start and finish times so staff availability is available to the entire team.

• Management of Network projects.
• Participation in management meetings relating to network related projects and job tickets.
• Engagement with other teams where required to ensure projects are delivered as defined.
• Participation with engineer reviews and training schedules.
• Any new deployments/upgrades are all updated within WUG/SolarWinds/IT Glue

What can you expect in return?

• Company pension
• Employee discount
• Flexible schedule
• Private Health Care
• Group Life
• Eligible for profit-share after 12 months of continuous service

If you are a dedicated IT professional with a passion for technology and exceptional customer service, apply now